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​购物须知
purchasing process_edited.jpg
  1. 请在购买月光娃屋产品前做好一定对于不BJD的认知工作

  2. 认真阅读娃娃的订购流程

  3. 所有商品图片截仅供参考,一切以实物为准

  4. 月光娃屋所有代理产品出现质量问题皆与月光娃屋无责任关系。但我们会尽最大努力与买卖双方协商并做好售后。

  5. 所有月光娃屋的服饰配件皆为BJD使用,非真人使用 (有特殊情况会标明)

  6. 月光娃屋不承担运输过程中导致的任何损伤和意外

  7. ​如商品遇到收关税的情况,月光娃屋会为买家承担50%的税款

​购物须知
  1. 请在购买月光娃屋产品前做好一定对于不BJD的认知工作

  2. 认真阅读娃娃的订购流程

  3. 所有商品图片截仅供参考,一切以实物为准

  4. 月光娃屋所有代理产品出现质量问题皆与月光娃屋无责任关系。但我们会尽最大努力与买卖双方协商并做好售后。

  5. 所有月光娃屋的服饰配件皆为BJD使用,非真人使用 (有特殊情况会标明)

  6. 月光娃屋不承担运输过程中导致的任何损伤和意外

  7. ​如商品遇到收关税的情况,月光娃屋会为买家承担50%的税款

​购物须知

Moonlight BJD House provides a layaway payment option.

Upfront deposit of 50% is required of the total amount of your purchase + $25.00 administration fee (shipping cost included if it applies).
The balance can be divided into 2-6 months depends on the finishing time for the doll to be made, the total payment should be finished within 6 months.
①Please pick "Deposit" option when you place the order (the amount will be 50% of total price + $25.00 administration fee), 
②Email to info@moonlightbjd.com with your order number, and inform us about your layaway option.
③Choose the payment methods for your remaining balance: Paypal, e-transfer, Wechat-pay, and Ali-pay. Please inform us of your order number when you are making a payment.

PayPal account: moonlightbjdhouse@gmail.com

E-Transfer account: moonlightbjdhouse@gmail.com

Wechat-pay account:moonmayueliang

​Ali-Pay account:shmmlf@hotmail.com
We will contact you directly in order to arrange the details of the Layaway payment plan

*Please notice any failure to pay the remaining balance will result in forfeiture of all monies received. NO REFUNDS. 

​购物须知

1. Doll pictures are samples only. As the production of our dolls is hand-made/guided by artists, the makeup/body blushing might differ. There might also be colour differences when you visit our webpage depending on your screen monitor. Please contact us if you have questions about makeup and body colours.

2. In the accessories tab, the dolls represented are to model the accessory product only, the doll itself is not included in the product.

3. Moonlight BJD House is focused on the Canadian and U.S. market. But orders can be shipped worldwide. Any other country won't share the same shipping promotion with Canadian or U.S. customers. For shipping information to your country, please contact us and we will send you the shipping costs and any additional information.

4. Any products in stock will be shipped within 3-5 business days after the payment has been completed. Due to the changing stock status, items could be sold out when the order is placed. The sold-out items in orders can be changed or refunded. We strongly encourage you to contact us to check stock availability.

5. All made-to-order Products will be shipped within 100-200 business days depending on different production companies. We will notify our customers of any delay before the due date for the order.

6. All orders can be changed or refunded within 24 hours. Please email us for any product change within 24 hours. There will be no changes or refunds after 24 hours. Failure to pay the remaining balance before the day given will result in a cancelled order. Any monies paid are non-refundable after the order has been cancelled.