1. Doll pictures are samples only. As the production of our dolls is hand-made/guided by artists, the makeup/body blushing might differ. There might also be colour differences when you visit our webpage depending on your screen monitor. Please contact us if you have questions about makeup and body colours.

2. In the accessories tab, the dolls represented are to model the accessory product only, the doll itself is not included in the product.

3. Moonlight BJD House is focused on the Canadian and U.S. market. But orders can be shipped worldwide. Any other country won't share the same shipping promotion with Canadian or U.S. customers. For shipping information to your country, please contact us and we will send you the shipping costs and any additional information.

4. Any products in stock will be shipped within 3-5 business days after the payment has been completed. Due to the changing stock status, items could be sold out when the order is placed. The sold-out items in orders can be changed or refunded. We strongly encourage you to contact us to check stock availability.

5. All made-to-order Products will be shipped within 100-200 business days depending on different production companies. We will notify our customers of any delay before the due date for the order.

6. All orders can be changed or refunded within 24 hours. Please email us for any product change within 24 hours. There will be no changes or refunds after 24 hours. Failure to pay the remaining balance before the day given will result in a cancelled order. Any monies paid are non-refundable after the order has been cancelled.